Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how CCIE Lab Portal ("we," "us") collects, uses, discloses, and protects personal information when you visit ccielab.net, create an account, purchase Lab hours, and book and use Pod sessions.

It applies to visitors and customers worldwide, including those in the European Union, United Kingdom, United States (including California), Gulf Cooperation Council countries, and other regions.

2. Information We Collect

Account & Contact Information

Name, email address, and any billing/contact details you provide when creating an account or making a purchase.

Payment Information

Payments are processed by PayPal and Stripe. We do not receive or store your full card number, CVV, or PayPal login credentials.

We receive limited transaction metadata from these processors, such as your name, email, transaction ID, amount, and payment status, which we use to activate and manage your Lab hour balance.

Lab Usage & Session Logs

We log account activity related to Lab use, including:

• Which Pod was booked
• Session start and end times
• Hours consumed
• Login IP address
• General session activity within the lab environment

This logging serves two purposes:

• Accurately tracking your remaining hour balance
• Detecting account-sharing or misuse consistent with our Terms & Conditions

Website & Cookie Data

Like most websites, we use cookies and similar technologies to operate the site, remember preferences, and understand aggregate traffic patterns via analytics tools.

Where required by law (e.g., for EU/UK visitors), we will request your consent before setting non-essential cookies via a cookie banner.

3. How We Use Your Information

We use your information for the following purposes:

• To create and manage your account and Lab-hour balance
• To process payments and send purchase confirmations / invoices
• To schedule and provide access to booked Pod sessions
• To detect and prevent account sharing, fraud, or misuse of shared lab infrastructure
• To respond to support requests
• To send service-related communications (e.g., booking confirmations, policy updates)
• With your consent, to send marketing communications about new courses or offers, from which you may opt out at any time
• To comply with legal, tax, and accounting obligations

4. How We Share Information

We do not sell your personal information. We share information only with:

• Payment processors (PayPal, Stripe), to process transactions
• Infrastructure and hosting providers, to operate the Lab environment and website
• Professional advisors and authorities, where required by law, or to protect our legal rights

We do not share your Lab usage logs or account activity with any third party for advertising purposes.

5. International Data Transfers

We are based in the United States, and your information may be processed and stored in the US or other countries where our service providers operate.

For customers in the European Economic Area, United Kingdom, or other regions with data transfer restrictions, we rely on appropriate safeguards where required for any transfer of personal data outside your region.

These safeguards may include the Standard Contractual Clauses (SCCs) approved by the European Commission for EU/EEA transfers, and the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the SCCs for transfers from the United Kingdom.

6. Your Rights

7. Data Retention

We retain account and Lab usage data for as long as your account remains active, and for a reasonable period afterward to comply with tax, accounting, and legal obligations, and to resolve disputes.

8. Data Security

We use reasonable technical and organizational measures to protect your information, including access controls on session and account logs.

No system is completely secure, and we cannot guarantee absolute security of information transmitted to or from our website.

9. Children's Privacy

Our services are intended for professional networking training and are not directed at, or intended for use by, anyone under 18 years of age.

We do not knowingly collect personal information from anyone under 18.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

Material changes will be posted on this page with an updated effective date, and where required by law, we will notify you directly.

Continued use of the service after changes take effect constitutes acceptance of the revised policy.

11. Contact Us