{"id":313,"date":"2026-08-12T13:54:43","date_gmt":"2026-08-12T13:54:43","guid":{"rendered":"https:\/\/ccielab.net\/resources\/?page_id=313"},"modified":"2026-08-31T08:16:50","modified_gmt":"2026-08-31T08:16:50","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/ccielab.net\/resources\/terms-and-conditions\/","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"313\" class=\"elementor elementor-313\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d95fd27 e-flex e-con-boxed e-con e-parent\" data-id=\"d95fd27\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1a575b5 elementor-widget elementor-widget-html\" data-id=\"1a575b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.ccie-policy {\r\n    max-width: 980px;\r\n    margin: 0 auto;\r\n    padding: 50px 30px 70px;\r\n    color: #333;\r\n    font-family: inherit;\r\n    font-size: 16px;\r\n    line-height: 1.75;\r\n}\r\n\r\n.ccie-policy * {\r\n    box-sizing: border-box;\r\n}\r\n\r\n.ccie-policy-header {\r\n    margin-bottom: 45px;\r\n    padding-bottom: 30px;\r\n    border-bottom: 1px solid #e5e5e5;\r\n}\r\n\r\n.ccie-policy h1 {\r\n    margin: 0 0 15px;\r\n    color: #222;\r\n    font-size: 38px;\r\n    line-height: 1.2;\r\n    font-weight: 700;\r\n}\r\n\r\n.ccie-policy-subtitle {\r\n    margin: 0 0 25px;\r\n    color: #777;\r\n    font-size: 15px;\r\n    line-height: 1.6;\r\n}\r\n\r\n.ccie-policy-meta {\r\n    display: grid;\r\n    grid-template-columns: 1fr 1fr;\r\n    gap: 12px 35px;\r\n    margin-top: 25px;\r\n    padding: 22px 25px;\r\n    background: #f7f7f7;\r\n    border-radius: 8px;\r\n    font-size: 14px;\r\n    line-height: 1.6;\r\n}\r\n\r\n.ccie-policy-meta strong {\r\n    color: #222;\r\n}\r\n\r\n.ccie-policy-section {\r\n    margin-bottom: 38px;\r\n}\r\n\r\n.ccie-policy h2 {\r\n    margin: 0 0 16px;\r\n    color: #222;\r\n    font-size: 25px;\r\n    line-height: 1.3;\r\n    font-weight: 700;\r\n}\r\n\r\n.ccie-policy h3 {\r\n    margin: 30px 0 12px;\r\n    color: #333;\r\n    font-size: 20px;\r\n    line-height: 1.4;\r\n    font-weight: 600;\r\n}\r\n\r\n.ccie-policy p {\r\n    margin: 0 0 17px;\r\n}\r\n\r\n.ccie-policy ul {\r\n    margin: 15px 0 22px 25px;\r\n    padding: 0;\r\n}\r\n\r\n.ccie-policy li {\r\n    margin-bottom: 12px;\r\n    padding-left: 5px;\r\n}\r\n\r\n.ccie-policy a {\r\n    color: #c99f42;\r\n    text-decoration: underline;\r\n    text-underline-offset: 2px;\r\n}\r\n\r\n.ccie-policy a:hover {\r\n    color: #a87e25;\r\n}\r\n\r\n.ccie-policy .highlight {\r\n    margin: 22px 0;\r\n    padding: 20px 24px;\r\n    background: #faf8f2;\r\n    border-left: 4px solid #c99f42;\r\n    border-radius: 0 6px 6px 0;\r\n}\r\n\r\n.ccie-policy .warning {\r\n    margin: 25px 0;\r\n    padding: 20px 24px;\r\n    background: #fff8e8;\r\n    border: 1px solid #ead7a5;\r\n    border-radius: 7px;\r\n    color: #5d4b22;\r\n}\r\n\r\n.ccie-policy .warning-title {\r\n    display: block;\r\n    margin-bottom: 8px;\r\n    color: #7a5d18;\r\n    font-weight: 700;\r\n}\r\n\r\n.ccie-policy .contact-box {\r\n    margin-top: 25px;\r\n    padding: 25px 28px;\r\n    background: #f7f7f7;\r\n    border-radius: 8px;\r\n}\r\n\r\n.ccie-policy .contact-box p:last-child {\r\n    margin-bottom: 0;\r\n}\r\n\r\n@media (max-width: 767px) {\r\n    .ccie-policy {\r\n        padding: 35px 20px 50px;\r\n        font-size: 15px;\r\n        line-height: 1.7;\r\n    }\r\n\r\n    .ccie-policy h1 {\r\n        font-size: 30px;\r\n    }\r\n\r\n    .ccie-policy h2 {\r\n        font-size: 22px;\r\n    }\r\n\r\n    .ccie-policy h3 {\r\n        font-size: 18px;\r\n    }\r\n\r\n    .ccie-policy-meta {\r\n        grid-template-columns: 1fr;\r\n        gap: 10px;\r\n        padding: 18px 20px;\r\n    }\r\n\r\n    .ccie-policy-section {\r\n        margin-bottom: 32px;\r\n    }\r\n\r\n    .ccie-policy ul {\r\n        margin-left: 20px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n\r\n<div class=\"ccie-policy\">\r\n\r\n    <div class=\"ccie-policy-header\">\r\n\r\n        <h1>Terms &amp; Conditions<\/h1>\r\n\r\n        <p class=\"ccie-policy-subtitle\">\r\n            CCIE Lab Portal (ccielab.net) \r\n        <\/p>\r\n\r\n        <div class=\"ccie-policy-meta\">\r\n\r\n            <div>\r\n                <strong>Effective Date:<\/strong><br>\r\n                8\/13\/2026\r\n            <\/div>\r\n\r\n            <div>\r\n                <strong>Entity:<\/strong><br>\r\n                CCIE Lab Portal, 2175 Goodyear Ave. Ste 110, Ventura, CA 93003, USA\r\n            <\/div>\r\n\r\n            <div>\r\n                <strong>Contact:<\/strong><br>\r\n                <a href=\"mailto:support@ccielab.net\">support@ccielab.net<\/a>\r\n                &nbsp;\u00b7&nbsp;\r\n                +1 877 707 CCIE\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>1. Who We Are &amp; What We Provide<\/h2>\r\n\r\n        <p>\r\n            CCIE Lab Portal (\"we,\" \"us,\" \"the Company\") provides remote,\r\n            browser-based access to virtual and hybrid networking lab environments\r\n            (\"Labs\") for the purpose of self-directed study toward vendor networking\r\n            certification exams, including but not limited to Cisco CCIE tracks.\r\n            Access is delivered via SSH\/VNC through a web browser to pre-configured\r\n            lab topologies (\"Pods\"), accompanied by written lab guides.\r\n        <\/p>\r\n\r\n        <p>\r\n            These Terms &amp; Conditions (\"Terms\") govern your use of ccielab.net,\r\n            the customer portal, and all associated Lab access purchased through us.\r\n            By creating an account or purchasing Lab hours, you agree to these Terms.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>2. Independence from Cisco Systems<\/h2>\r\n\r\n        <p>\r\n            CCIE Lab Portal is an independent training provider. We are not\r\n            affiliated with, endorsed by, sponsored by, or in any way officially\r\n            connected with Cisco Systems, Inc., or any of its subsidiaries or\r\n            affiliates.\r\n        <\/p>\r\n\r\n        <p>\r\n            \"CCIE,\" \"Cisco,\" \"DevNet,\" and related marks are trademarks of Cisco\r\n            Systems, Inc. Any reference to these marks is used solely for the\r\n            nominative purpose of describing the certification tracks our training\r\n            addresses.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>3. Nature of What You Purchase - License, Not Ownership<\/h2>\r\n\r\n        <p>\r\n            When you purchase Lab hours, you are purchasing a limited,\r\n            non-transferable, revocable license to access our Pods and accompanying\r\n            lab guides for personal, individual study use.\r\n        <\/p>\r\n\r\n        <p>\r\n            You do not acquire any ownership interest in our infrastructure,\r\n            software, lab topologies, guidebooks, or curriculum.\r\n        <\/p>\r\n\r\n        <p>\r\n            Lab hours are sold in fixed bundles (e.g., 10-hour, 30-hour packages)\r\n            at the pricing displayed at time of purchase. Hours are deducted from\r\n            your account balance as they are consumed via scheduled Pod bookings.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>4. Hour Bundles - No Expiration<\/h2>\r\n\r\n        <p>\r\n            Purchased Lab hours do not expire. They remain on your account balance\r\n            indefinitely until used.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>5. Scheduling, Booking &amp; No-Shows<\/h2>\r\n\r\n        <p>\r\n            Lab hours are consumed by booking scheduled sessions on our Pods,\r\n            in one-hour increments, through the customer dashboard. Pods are a\r\n            shared, finite resource, and bookings reserve capacity that would\r\n            otherwise be available to other customers.\r\n        <\/p>\r\n\r\n        <p>\r\n            Bookings may be cancelled or rescheduled up to 24 hours before the\r\n            scheduled session start time. Once a session is within 24 hours of its\r\n            start time, the cancel option is disabled in the dashboard and the\r\n            booking is final.\r\n        <\/p>\r\n\r\n        <p>\r\n            If you fail to attend a scheduled Pod session, whether or not it fell\r\n            within the 24-hour cancellation window, and you did not cancel it while\r\n            cancellation was available, the reserved hours are deducted from your\r\n            account balance.\r\n        <\/p>\r\n\r\n        <p>\r\n            No refund or hour credit is issued for a no-show. Repeated no-shows\r\n            may result in restricted booking privileges.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>6. Account Use &amp; Pod Sharing<\/h2>\r\n\r\n        <p>\r\n            Your account and any active Pod session are for your individual use only.\r\n            You may not:\r\n        <\/p>\r\n\r\n        <ul>\r\n            <li>\r\n                Share your login credentials with any other person, or allow another\r\n                individual to use your booked session time.\r\n            <\/li>\r\n\r\n            <li>\r\n                Use a single Pod booking to provide simultaneous or sequential\r\n                access to multiple people.\r\n            <\/li>\r\n\r\n            <li>\r\n                Resell, sublicense, or redistribute Lab access, lab guides, or any\r\n                curriculum materials.\r\n            <\/li>\r\n\r\n            <li>\r\n                Use the Lab environment for any purpose outside the scope of the\r\n                applicable course, including as general-purpose compute, a jump host\r\n                to external networks, port scanning, or any activity unrelated to\r\n                the assigned lab exercises.\r\n            <\/li>\r\n\r\n            <li>\r\n                Attempt to circumvent, disable, or interfere with usage monitoring,\r\n                session limits, or security controls on the Pods.\r\n            <\/li>\r\n\r\n            <li>\r\n                Use automated systems, bots, or scrapers to extract or download lab\r\n                guides, curriculum materials, or other content from the platform.\r\n            <\/li>\r\n\r\n            <li>\r\n                Introduce malware, viruses, or execute denial-of-service attacks\r\n                against the platform or lab infrastructure.\r\n            <\/li>\r\n        <\/ul>\r\n\r\n        <p>\r\n            We reserve the right to suspend or terminate accounts found in violation\r\n            of this section, without refund of remaining hours, at our reasonable\r\n            discretion.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>7. Payments<\/h2>\r\n\r\n        <p>\r\n            We accept payment via PayPal and Stripe. All prices are listed and\r\n            charged in [USD, unless otherwise stated]. You are responsible for any\r\n            currency conversion fees charged by your bank or payment provider.\r\n        <\/p>\r\n\r\n        <p>\r\n            If a payment dispute or chargeback is filed with PayPal or Stripe on\r\n            a transaction, we may suspend the associated account and Lab access\r\n            pending resolution of the dispute.\r\n        <\/p>\r\n\r\n        <p>\r\n            Filing a chargeback without first contacting us to resolve a billing\r\n            issue may be treated as a violation of these Terms.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>8. No Outcome Guarantee<\/h2>\r\n\r\n        <p>\r\n            Lab access and course materials are provided for educational and\r\n            training purposes only.\r\n        <\/p>\r\n\r\n        <p>\r\n            We do not guarantee that use of our Labs will result in passing any\r\n            certification exam, achieving any specific certification, or any\r\n            employment or career outcome.\r\n        <\/p>\r\n\r\n        <p>\r\n            Certification exam results are determined solely by the relevant\r\n            certification vendor and testing body (e.g., Cisco Systems, Inc.\r\n            for CCIE tracks).\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>9. Intellectual Property<\/h2>\r\n\r\n        <p>\r\n            All lab topologies, configurations, written guides, curriculum,\r\n            video content, and related materials made available through ccielab.net\r\n            are the property of CCIE Lab Portal or its licensors and are protected\r\n            by copyright and other intellectual property laws.\r\n        <\/p>\r\n\r\n        <p>\r\n            Your license to access this content does not grant you any right to\r\n            copy, reproduce, distribute, publicly display, or create derivative\r\n            works from it, except for personal study notes for your own use.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>10. Service Availability<\/h2>\r\n\r\n        <p>\r\n            We aim to keep Pods and the customer portal available and performant\r\n            but do not guarantee uninterrupted access.\r\n        <\/p>\r\n\r\n        <p>\r\n            Scheduled maintenance, infrastructure issues, or factors outside our\r\n            control may cause temporary unavailability.\r\n        <\/p>\r\n\r\n        <p>\r\n            In the event of a confirmed extended outage affecting a scheduled\r\n            session, we will make reasonable efforts to reschedule the affected\r\n            session or credit the equivalent hours to your account; this does not\r\n            extend to general internet connectivity issues on your end.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>11. Limitation of Liability<\/h2>\r\n\r\n        <p>\r\n            To the maximum extent permitted by law, CCIE Lab Portal and its\r\n            officers, employees, and contractors will not be liable for any\r\n            indirect, incidental, special, or consequential damages arising from\r\n            your use of, or inability to use, the Labs or the website, including\r\n            but not limited to loss of study time, exam results, or business\r\n            opportunities.\r\n        <\/p>\r\n\r\n        <p>\r\n            Our total liability for any claim arising from these Terms will not\r\n            exceed the amount you paid us in the twelve (12) months preceding\r\n            the claim.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>12. Termination<\/h2>\r\n\r\n        <p>\r\n            You may stop using the service at any time.\r\n        <\/p>\r\n\r\n        <p>\r\n            We may suspend or terminate your account for violation of these Terms,\r\n            non-payment, or abusive\/fraudulent activity.\r\n        <\/p>\r\n\r\n        <p>\r\n            Sections relating to intellectual property, limitation of liability,\r\n            and governing law survive termination of your account.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>13. Export Control &amp; Sanctions Compliance<\/h2>\r\n\r\n        <p>\r\n            You represent and warrant that you are not located in, under the\r\n            control of, or a resident of any country or region subject to\r\n            comprehensive U.S. or other applicable trade sanctions or embargoes,\r\n            and that you are not listed on any applicable restricted-party or\r\n            denied-persons list, including the U.S. Treasury's Specially Designated\r\n            Nationals (SDN) List or the EU Consolidated Financial Sanctions List.\r\n        <\/p>\r\n\r\n        <p>\r\n            If your location or legal status changes such that this representation\r\n            is no longer true, your access to the Labs will be suspended or\r\n            terminated, and we may decline to refund amounts already paid to the\r\n            extent required by applicable law.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>14. Governing Law &amp; Dispute Resolution<\/h2>\r\n\r\n        <p>\r\n            These Terms are governed by the laws of the State of California, USA,\r\n            without regard to its conflict-of-law principles.\r\n        <\/p>\r\n\r\n        <p>\r\n            Any dispute arising from these Terms or your use of the service will\r\n            be resolved in the state or federal courts located in Ventura County,\r\n            California, and you consent to the jurisdiction of those courts.\r\n        <\/p>\r\n\r\n\r\n\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>15. Changes to These Terms<\/h2>\r\n\r\n        <p>\r\n            We may update these Terms from time to time.\r\n        <\/p>\r\n\r\n        <p>\r\n            Material changes will be posted on this page with an updated effective\r\n            date, and, where required by law, notified to you directly.\r\n        <\/p>\r\n\r\n        <p>\r\n            Continued use of the service after changes take effect constitutes\r\n            acceptance of the revised Terms.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>16. Contact<\/h2>\r\n\r\n        <div class=\"contact-box\">\r\n\r\n            <p>\r\n                Questions about these Terms can be directed to:\r\n            <\/p>\r\n\r\n            <p>\r\n                <strong>\r\n                    <a href=\"mailto:support@ccielab.net\">support@ccielab.net<\/a>\r\n                <\/strong>\r\n                <br>\r\n                +1 877 707 CCIE\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Terms &amp; Conditions CCIE Lab Portal (ccielab.net) Effective Date: 8\/13\/2026 Entity: CCIE Lab Portal, 2175 Goodyear Ave. Ste 110, Ventura, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-313","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Terms and Conditions - Cisco Training Labs &amp; 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