{"id":317,"date":"2026-08-12T13:55:46","date_gmt":"2026-08-12T13:55:46","guid":{"rendered":"https:\/\/ccielab.net\/resources\/?page_id=317"},"modified":"2026-08-16T13:19:35","modified_gmt":"2026-08-16T13:19:35","slug":"invoicing-policy","status":"publish","type":"page","link":"https:\/\/ccielab.net\/resources\/invoicing-policy\/","title":{"rendered":"Invoicing Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"317\" class=\"elementor elementor-317\">\n\t\t\t\t<div class=\"elementor-element elementor-element-eada089 e-flex e-con-boxed e-con e-parent\" data-id=\"eada089\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-08c560a elementor-widget elementor-widget-html\" data-id=\"08c560a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n.ccie-policy {\r\n    max-width: 980px;\r\n    margin: 0 auto;\r\n    padding: 50px 30px 70px;\r\n    color: #333;\r\n    font-family: inherit;\r\n    font-size: 16px;\r\n    line-height: 1.75;\r\n}\r\n\r\n.ccie-policy * {\r\n    box-sizing: border-box;\r\n}\r\n\r\n.ccie-policy-header {\r\n    margin-bottom: 45px;\r\n    padding-bottom: 30px;\r\n    border-bottom: 1px solid #e5e5e5;\r\n}\r\n\r\n.ccie-policy h1 {\r\n    margin: 0 0 15px;\r\n    color: #222;\r\n    font-size: 38px;\r\n    line-height: 1.2;\r\n    font-weight: 700;\r\n}\r\n\r\n.ccie-policy-subtitle {\r\n    margin: 0 0 25px;\r\n    color: #777;\r\n    font-size: 15px;\r\n    line-height: 1.6;\r\n}\r\n\r\n.ccie-policy-meta {\r\n    display: grid;\r\n    grid-template-columns: 1fr 1fr;\r\n    gap: 12px 35px;\r\n    margin-top: 25px;\r\n    padding: 22px 25px;\r\n    background: #f7f7f7;\r\n    border-radius: 8px;\r\n    font-size: 14px;\r\n    line-height: 1.6;\r\n}\r\n\r\n.ccie-policy-meta strong {\r\n    color: #222;\r\n}\r\n\r\n.ccie-policy-section {\r\n    margin-bottom: 38px;\r\n}\r\n\r\n.ccie-policy h2 {\r\n    margin: 0 0 16px;\r\n    color: #222;\r\n    font-size: 25px;\r\n    line-height: 1.3;\r\n    font-weight: 700;\r\n}\r\n\r\n.ccie-policy h3 {\r\n    margin: 30px 0 12px;\r\n    color: #333;\r\n    font-size: 20px;\r\n    line-height: 1.4;\r\n    font-weight: 600;\r\n}\r\n\r\n.ccie-policy p {\r\n    margin: 0 0 17px;\r\n}\r\n\r\n.ccie-policy ul {\r\n    margin: 15px 0 22px 25px;\r\n    padding: 0;\r\n}\r\n\r\n.ccie-policy li {\r\n    margin-bottom: 12px;\r\n    padding-left: 5px;\r\n}\r\n\r\n.ccie-policy a {\r\n    color: #c99f42;\r\n    text-decoration: underline;\r\n    text-underline-offset: 2px;\r\n}\r\n\r\n.ccie-policy a:hover {\r\n    color: #a87e25;\r\n}\r\n\r\n.ccie-policy .highlight {\r\n    margin: 22px 0;\r\n    padding: 20px 24px;\r\n    background: #faf8f2;\r\n    border-left: 4px solid #c99f42;\r\n    border-radius: 0 6px 6px 0;\r\n}\r\n\r\n.ccie-policy .contact-box {\r\n    margin-top: 25px;\r\n    padding: 25px 28px;\r\n    background: #f7f7f7;\r\n    border-radius: 8px;\r\n}\r\n\r\n.ccie-policy .contact-box p:last-child {\r\n    margin-bottom: 0;\r\n}\r\n\r\n@media (max-width: 767px) {\r\n    .ccie-policy {\r\n        padding: 35px 20px 50px;\r\n        font-size: 15px;\r\n        line-height: 1.7;\r\n    }\r\n\r\n    .ccie-policy h1 {\r\n        font-size: 30px;\r\n    }\r\n\r\n    .ccie-policy h2 {\r\n        font-size: 22px;\r\n    }\r\n\r\n    .ccie-policy h3 {\r\n        font-size: 18px;\r\n    }\r\n\r\n    .ccie-policy-meta {\r\n        grid-template-columns: 1fr;\r\n        gap: 10px;\r\n        padding: 18px 20px;\r\n    }\r\n\r\n    .ccie-policy-section {\r\n        margin-bottom: 32px;\r\n    }\r\n\r\n    .ccie-policy ul {\r\n        margin-left: 20px;\r\n    }\r\n}\r\n<\/style>\r\n\r\n\r\n<div class=\"ccie-policy\">\r\n\r\n    <div class=\"ccie-policy-header\">\r\n\r\n        <h1>Invoicing Policy<\/h1>\r\n\r\n        <p class=\"ccie-policy-subtitle\">\r\n            CCIE Lab Portal (ccielab.net) \r\n        <\/p>\r\n\r\n        <div class=\"ccie-policy-meta\">\r\n\r\n            <div>\r\n                <strong>Effective Date:<\/strong><br>\r\n                [INSERT LAUNCH DATE]\r\n            <\/div>\r\n\r\n            <div>\r\n                <strong>Billing Entity:<\/strong><br>\r\n                CCIE Lab Portal, 2175 Goodyear Ave. Ste 110, Ventura, CA 93003, USA\r\n            <\/div>\r\n\r\n            <div>\r\n                <strong>Billing Contact:<\/strong><br>\r\n                <a href=\"mailto:support@ccielab.net\">support@ccielab.net<\/a>\r\n                &nbsp;\u00b7&nbsp;\r\n                +1 877 707 CCIE\r\n            <\/div>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>1. Purpose<\/h2>\r\n\r\n        <p>\r\n            This page explains how you receive proof of purchase for Lab hour\r\n            bundles bought on ccielab.net, what it contains, and how to get\r\n            additional documentation if you need it for business or reimbursement\r\n            purposes.\r\n        <\/p>\r\n\r\n        <p>\r\n            It applies to all purchases made via PayPal or Stripe.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>2. How You Receive Your Invoice<\/h2>\r\n\r\n        <p>\r\n            A formal invoice is not generated separately by CCIE Lab Portal.\r\n            Instead, PayPal or Stripe (whichever you use to pay) automatically\r\n            sends you a payment confirmation\/receipt by email at the time of\r\n            purchase.\r\n        <\/p>\r\n\r\n        <p>\r\n                This receipt serves as your invoice and proof of purchase.\r\n            <\/p>\r\n        \r\n\r\n        <p>\r\n            The receipt is also viewable anytime by logging into your PayPal\r\n            or Stripe (if applicable) account history.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>3. What Your Receipt Includes<\/h2>\r\n\r\n        <p>\r\n            Receipts issued by PayPal and Stripe typically include:\r\n        <\/p>\r\n\r\n        <ul>\r\n\r\n            <li>\r\n                Transaction date and a unique transaction\/reference ID\r\n            <\/li>\r\n\r\n            <li>\r\n                CCIE Lab Portal as the seller of record\r\n            <\/li>\r\n\r\n            <li>\r\n                Description of the item purchased (e.g.,\r\n                \"30-Hour Lab Access Bundle\"), where provided at checkout\r\n            <\/li>\r\n\r\n            <li>\r\n                Amount charged and currency\r\n            <\/li>\r\n\r\n            <li>\r\n                Payment method used\r\n            <\/li>\r\n\r\n            <li>\r\n                Applicable tax, if any (see Section 4)\r\n            <\/li>\r\n\r\n        <\/ul>\r\n\r\n        <p>\r\n            Exact formatting and level of detail may vary slightly between\r\n            PayPal and Stripe, since each processor generates its own receipt.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>4. Sales Tax \/ VAT<\/h2>\r\n\r\n        <p>\r\n            CCIE Lab Portal is a US-registered business based in California.\r\n            Whether tax applies to a given purchase depends on the customer's\r\n            billing location and applicable local rules.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>5. Invoices for Business \/ Reimbursement Purchases<\/h2>\r\n\r\n        <p>\r\n            The standard PayPal or Stripe receipt may not include details some\r\n            business buyers need for expense reimbursement, such as a formatted\r\n            invoice with your company name, VAT\/Tax ID, or a purchase order\r\n            reference.\r\n        <\/p>\r\n\r\n        <p>\r\n            If you need this, contact\r\n            <a href=\"mailto:support@ccielab.net\">support@ccielab.net<\/a>\r\n            after purchase with your transaction ID and the details to include,\r\n            and we will issue a supplementary invoice document.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>6. Corrections &amp; Reissues<\/h2>\r\n\r\n        <p>\r\n            If you notice an error on your PayPal or Stripe receipt (incorrect\r\n            amount, duplicate charge, etc.), contact\r\n            <a href=\"mailto:support@ccielab.net\">support@ccielab.net<\/a>\r\n            within 30 days of the transaction date with your transaction ID.\r\n        <\/p>\r\n\r\n        <p>\r\n            Since the receipt itself is generated by the payment processor,\r\n            corrections to the underlying transaction may need to go through\r\n            PayPal or Stripe directly, but we will assist and issue any\r\n            supplementary documentation needed on our end.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>7. Record Retention<\/h2>\r\n\r\n        <p>\r\n            Your transaction history remains accessible in your PayPal or Stripe\r\n            account for as long as those platforms retain it.\r\n        <\/p>\r\n\r\n        <p>\r\n            We also retain internal records of your purchases and Lab hour\r\n            balance for as long as your account is active, and for the period\r\n            required by applicable tax and accounting law afterward, generally\r\n            a minimum of seven years.\r\n        <\/p>\r\n\r\n    <\/div>\r\n\r\n\r\n    <div class=\"ccie-policy-section\">\r\n\r\n        <h2>8. Contact<\/h2>\r\n\r\n        <div class=\"contact-box\">\r\n\r\n            <p>\r\n                Billing questions can be directed to:\r\n            <\/p>\r\n\r\n            <p>\r\n                <strong>\r\n                    <a href=\"mailto:support@ccielab.net\">\r\n                        support@ccielab.net\r\n                    <\/a>\r\n                <\/strong>\r\n                <br>\r\n                +1 877 707 CCIE\r\n            <\/p>\r\n\r\n        <\/div>\r\n\r\n    <\/div>\r\n\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Invoicing Policy CCIE Lab Portal (ccielab.net) Effective Date: [INSERT LAUNCH DATE] Billing Entity: CCIE Lab Portal, 2175 Goodyear Ave. Ste [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-317","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Invoicing Policy - Cisco Training Labs &amp; 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